The credit card company then debits the merchant’s account for the disrupted amount. Cardholders have the right to dispute part of a charge on. Here are some common chargeback scenarios often reported: 1. Unfortunately, true fraud is not the only cause of. Reason Card Type Reason Code Description Merchant Action Code This chargeback occurs when a customer does not recognize the transaction and is stating that they did not authorize the charge to their credit card. 1 chargebacks? Merchants can only fight code 12. If you choose to have Amazon Pay handle the dispute on your behalf, they will build, present, and maintain your case with the credit card company or bank. Sift’s Visa chargeback reason code guide features every single Visa reason code, its description, expert insights, and real world examples. Any action(s) already completed by the acquirer. Just like chargeback reason codes, each credit card brand has its own system of interpreting the AVS code returned by the issuer. The credit card issuer—which could be their bank, Visa, Discover, Mastercard, or American Express—will then assign a reason code to the chargeback claim. The system is used to validate buyers at checkout, creating an additional layer of security for online transactions. 60 for every $1 in sales. The only thing return item chargebacks have in common with credit card chargebacks is the name. Genuine mistakes happen. The situation described by Visa chargeback reason code 13. Billing issues: Duplicate billing, incorrect amount billed, or promised refund never issued. Most banks make submitting a chargeback extremely simple. Friendly fraud occurs when the cardholder requests a chargeback after they’ve. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. 4853 – Cardholder Dispute – Goods or Services Not Provided. For this reason, you must document all debit and credit card transactions and adhere to the strict rules set by the card networks. The sales receipt and/or date and amount of the authorization if other than the transaction date. Merchants are hit twice when it comes to paying for chargebacks. Credit Not Processed Applies to Reason Codes. Mercator Advisory Group predicts that the volume of chargeback frauds will increase to 33 million in 2022. Description. Debit Card vs. The implication is that the merchant is at fault. In the distribution. Chargeback Reason Codes. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. A partial chargeback refers to a chargeback that returns only a portion of a disputed transaction. The owner of the credit card realizes it was stolen and reports the fraudulent. It is the credit card company that determines the terms and conditions relating to credit card transactions that are carried out by the issuing bank. Each card company has its own set of codes that indicate the specific reason that a cardholder initiated a dispute. Chargebacks. The shorthand description is “Declined Authorization. Mastercard and Visa print a three-digit card code. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. A retrieval request—sometimes called a “soft chargeback”—is a method of obtaining a copy of the paperwork to validate a transaction. Discover: Reason Code 4755 Non-receipt of goods or services. 1003 - Transaction Supporting Document (TSD) needed. Each card scheme has its own regulations. In broad terms, representment refers to the process of fighting a chargeback. How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. . 4866: Fraud Chip Card Counterfeit Transaction:A standard billing descriptor may include the merchant’s name. Sift’s MasterCard chargeback reason code guide features every single MasterCard reason code,. Here’s how they work. Updated Oct 23, 2023. 4 chargebacks. Mastercard chargeback reason codes. After the chargeback is initiated, the merchant will usually have between 7 and 21 days to respond with evidence. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. app@chargebackexpertz. 4 Fraud – Card-Absent Environment. These codes help businesses understand the cause of chargebacks and how they can prevent them in the future. 4 Fraud – Card-Absent Environment. However, it’s important to have this documentation on hand so you can. Step 2: Customer initiates the chargeback – After the customer reviews their credit card statement at the end of. Through it, authorized users can look up transaction and cardholder details, along with other data for each dispute. The chargeback is ordered by the bank that issued the consumer's payment card. Merchants who receive a chargeback for a transaction placed with a Visa card may encounter reason code 13. If the numbers don't match, call your Automated Voice Authorization Center and tell the operator that you have a "Code 10" authorization and that. FR6 Partial Immediate Chargeback Program. 461 trillion in purchase volume in 2021. Visa Reason Code 10. The request comes from the credit card issuer or cardholder and goes to the acquirer or merchant. The deadline for a Chase Bank customer to dispute a transaction is 60 days. Provide relevant documentation as requested (e. Step 04 | Chargeback Transmitted to Acquirer. In the style of Salvador Dali, Pops of red and teal. 51 - Insufficient Funds. The codes also appear on financial reporting associated with disputes. Reason code 12. Home;. According to Visa regulations, if the transaction is not deposited within the allotted time. Visa Chargeback Code Condition 10. 1002 - Cardholder disputes billed amount. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. Transaction unauthorized make up 30% of all. Take the time to note the following dispute reason codes for Visa. Read on for the complete guide to dealing with chargebacks. Fines exceeding $10,000 can also be levied against businesses where monthly chargeback rates go over a certain number. The most comprehensive guide to chargeback reason codes. 4. Disputes also arise regarding the bill itself. Credit card fraud happens when a payment goes through without the card holder’s consent, usually because the card has been stolen. If you don’t have enough money to cover your bills (that is, if you overdraw your account), your bank or credit union may charge you a fee. Credit Card Chargeback Time Constraints. You can request a chargeback from the bank that issued the card If: The transaction was unauthorized. Relevant customer communication, such as order confirmation email or Social Media message confirming satisfaction with the order. Chargeback reason codes identify the reason the cardholder filed a chargeback, which can include friendly fraud, merchant error, or credit card fraud. Chargeback Reason. The chargeback process has been around for decades. For example, gambling and direct marketing transactions. Credit Card Dispute. If the numbers don't match, call your Automated Voice Authorization Center and tell the operator that you have a "Code 10" authorization and that. The cardholder can use these chargeback scheme rules to recover funds lost due to fraud or merchant abuse. Chargeback reason code 13. A chargeback (otherwise known as a dispute) is a way for your bank that issued your card to reclaim money from the retailer’s bank when you do not get the goods or services you paid for, including if the retailer or supplier has gone out of business. They can protect you from erroneous charges and credit card fraud, but also. Reason Code 11. Chargeback reason codes identify the reason the cardholder filed a chargeback, which can include friendly fraud, merchant error, or credit card fraud. 11. Unfortunately, the chargeback process was not some financial version of Athena, springing fully formed from the head of the U. If the dispute is successful, funds are taken from your merchant account and a strike is made against your business. To subscribe and learn more about the free online chargeback management system, or contact Chase Paymentech Client Services at 1. In these cases, a credit card chargeback is fairly straightforward. Chargeback Fraud. R13 No Reply. 15-Day Waiting Period on Returns. What's the time limit to respond to code 12. MasterCard:. For example, if there was a scheduled delivery date for the order, then the timeframe starts on that date. A business facing chargebacks may see an increase in its chargeback ratio and chargeback penalty fees. Therefore, any transaction with a merchant designated with MCC code 5812, representing restaurants,. M49 Vehicle Rental – Theft or Loss of Use. The average chargeback fee is around $25. Approval messages are usually straightforward, but there are some which contain additional important information. 1 chargebacks? The acquirer or merchant has 30 days to respond to a chargeback filed under reason code 12. The third digit indicates the specific reason within that category. Fortunately, all major credit card networks. The only resource you need to become an expert on chargebacks, customer disputes, and friendly fraud. See moreChargeback Codes by Card Networks Visa chargeback reason codes. 10. Authorization reversals, refunds, and chargebacks are all forms of payment reversals. Chargeback fraud is more likely to result in a civil case than a criminal one. The request is usually made when the cardholder is disputing a charge on their credit. The issuer assigns a reason code to the chargeback. The bank files a second chargeback based on new information from the cardholder or because of a change to the chargeback code. For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card transaction by filing a chargeback. And of course, the individual payment in question might be made with a debit card, instead of a credit card. 3 days to respond to pre-arbitration requests. Per your agreement with American Express, when you give a refund for a purchase made with the card, you must credit that card account. A chargeback occurs when a customer disputes a charge from your business on their credit or debit card. In fact, there are literally thousands of pages of chargeback regulations published by the card networks. 2. The merchant failed to ship the merchandise to the agreed-upon location. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Like credit card disputes, ACH returns are monitored. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. With a chargeback, funds are held from businesses until payment card issuers decide what to do. Canada reached $11. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. 6. ” Improving the chargeback system will be helpful to acquirers, not just merchants. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. If you’ve received a credit card chargeback, Wave will contact you by email to notify you and provide details of your case, including the reason for the chargeback. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. M10 Vehicle Rental – Capital Damages. 50 Insider Tips for Preventing. 623-444-3000 For fraud related disputes: (Overnight/Signature Required):Chargeback reason code: A standardized code that indicates the reason a charge was disputed and a chargeback occurred. 4 chargebacks. 3: No Authorization For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card transaction by filing a chargeback. To put it simply, the credit card chargeback is simply the reversal of a transaction previously made by a customer to a vendor. The only resource you need to become an expert on chargebacks, customer. • If the card is present at the time of sale, be sure to compare the credit or debit card account number on an electronically printed draft to the credit or debit card number embossed on the card. Some MCC codes don’t offer the same chargeback protections to customers. Credit Card Chargeback Time Constraints. 11. While there are a lot of similarities between the two, debit cards and credit cards each offer different levels of fraud protection. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. Unchecked fraud can easily put a merchant out of business!A chargeback with reason code 4853 may refer to disputes where the customer claims that a charge on their account is invalid. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. The card network then notifies the merchant’s acquiring bank about the chargeback and passes along all the collected information. Generally, you’ll have two options when disputing a transaction: refund or chargeback. Generally, chargebacks occur between a merchant and a credit card issuing bank or a. Chargeback Reason. While the risk of chargebacks may elevate your financial exposure, processing credit card payments is more critical than ever. This tool is designed to aid in dispute resolution. Fraudulent transaction chargebacks happen when a cardholder does not recognize a charge on their card. You literally “re-present” the transaction to the bank and card network, along with evidence to support your claim. There are several scenarios where a customer may reasonably expect a payment reversal. Friendly fraud. Chargeback reason code 10. These come in the form of two, three, and four-digit numbers. If not, check out our latest blog where we briefly discuss credit card chargeback laws. linkedin. Chargeback fees are assessed by acquirers and processors, so they can vary. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. ”. Each reason code is composed of a two-, four-, or three-digit number and a short phrase that describes the chargeback (these elements will vary, depending on the credit card company). 1, which covers duplicate processing errors, and 12. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRFraudulent activity chargeback reason codes include every type of credit card fraud, such as CNP transaction fraud, card-present fraud, and missing signature fraud. S. The second is friendly fraud, where a cardholder falsely claims a legitimate charge was unauthorized. For Visa disputes, the reason code also dictates which workflow the. The issuing bank received a claim from the cardholder, acknowledging that he or she participated in at least one. If a quick scan of your letter. Late Presentment Rules: Mastercard. Square offers magnetic stripe, chip, and contactless card readers for accepting payments via debit and credit cards, Google Pay, Apple Pay, and QR code payments. 51 - Insufficient Funds. MasterCard: Reason Code 4859 Services not rendered. Visa has collapsed the 22 available “reason codes” (codes that represent the cardholder’s reason for filing the chargeback) into four distinct categories: Fraud, Authorization, Processing Errors, and Consumer Disputes. Chargeback reason code 4850: Installment Billing Dispute refers to customer complaints involving either acquirer- or merchant-financed installment billing. Chargeback representment is the process through which merchants can submit evidence to prove that a chargeback is illegitimate. What Laws Govern the Chargeback Process? Federal regulation of credit card transactions started with the 1968 Truth in Lending Act (TILA). With a chargeback, funds are held from businesses until payment card issuers decide what to do. Chargebacks differ from standard return requests in several ways. 2 Compliance CasesThe chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. Customer Service Department PO Box 981532. This is not always as straightforward a process as it might seem. The first step in. A chargeback is a process where a customer contacts their credit card company to dispute a charge on their account. Visa uses Reason Code 57: Fraudulent Multiple Transactions to mark chargeback caused by multiple transactions by a particular merchant on a single Credit Card account within in short period of time. Get your complete guide to Discover reason codes, including all the detailed information, chargeback time limits, and other important information you need. If a reason code 4834 chargeback stems from a claim of “paid by other means,” it is the result of a simple mistake on the part of the merchant. When you receive notification of a payment dispute or chargeback you may see a code listed with it. Fines exceeding $10,000 can also be levied against businesses where monthly chargeback rates go over a certain number. A dispute or chargeback retrieval request is a request from a cardholder to the card issuer for a copy of the original transaction receipt. Card Security Codes: CVV codes are printed on the card and cannot be stored elsewhere. An “Authorization Code” is a numerical or alphanumerical code provided directly by a credit card provider or issuing bank. They may have returned an item, for example, or perhaps were billed for a service. Start your 3-day free trial today! Try Shopify free for 3 days, no credit card required. It established that consumers are not obligated to pay for billing errors, unauthorized transactions, defective or missing goods, or fraudulent charges. Plus, get valuable tips to prevent and fight chargebacks with greater accuracy. Discover Chargeback Reason Codes 41 . Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case. Additionally, Amex uses a fifth "Miscellaneous" category. In some cases it can be upwards of 540 days, though, depending on. (the only difference that the code is in a physical plastic card) Also keep in mind chargebacks are to be used for extenuating circumstances. These types of information are very important for. FR2 Fraud Full Recourse Program. Step 1 – The customer initiates a chargeback dispute request over a transaction. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. M01 Chargeback Authorization. Offer shipment and delivery tracking. Depending on the reason code. It identifies the financial institution that issued the card. If the charge has not yet been settled, it’s better to use a void. Chargebacks were first established for credit cards by the Fair Credit Billing Act of 1974, with chargebacks for debit cards coming with the Electronic Funds Transfer Act of 1978. 39 or refused. This is considered unauthorized use, and the cardholder isn’t liable. 65 - Exceeds Withdrawal Frequency Limit. Some credit card companies also include a short phrase describing the code and chargeback. Keep in mind that these are calendar days, not business days. It can range from 60 to 120 days from the billing date. This process occurs strictly between the two banks. July 2011 Chargeback and Exception Processing Guide 3 The Chargeback Cycle. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. In fact, 91. Chargeback. A CVV2 code is a 3-digit code located on the back of a Visa credit, debit, or prepaid card. Most commonly the payer is a consumer. A chargeback is the reversal of a prior credit or debit card sale transaction. Mastercard Chargeback Reason Code 4808 – Required Authorization not Obtained. A credit card chargeback is a charge that’s refunded to you after you successfully dispute a credit card transaction. accept responsibility for a charge on their credit card, or the issuing bank doesn’t receive an authorization approval code, for example. What Are Chargeback Reason Codes? Chargeback reason codes are a set of numbers and letters indicating why a customer is requesting a refund for a purchase. Learn which strategies to use as you fight and prevent consumer disputes by reason code. The “Cardholder Number” is the series of digits used to identify the cardholder, issuer and card brand. A chargeback is a cancellation of a transaction. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. What causes code 4808 chargebacks? In most cases, code 4808 chargebacks occur when a fraudster with a stolen or counterfeit credit card targets a merchant without EMV-compatible payment terminals or convinces a merchant to swipe or key in the card rather than use the chip. The entire chargeback process is managed through a rule set that theoretically covers every circumstance. In broad terms, representment refers to the process of fighting a chargeback. The merchant accidentally charged the customer twice. Thanks for following the Chargeback Gurus blog. In 2020, Visa owned about 50% of the credit card market share in the United States alone. 2. . The new reason codes follow a format of two digits, a period, then a third digit. 0 is to make the chargeback process more efficient, transparent, and fair. The credit card issuer might take out the wrong amount or bill you for something you didn’t charge. Chargeback fees are not based on the cost of the initial transaction, and they’re imposed by the bank. Depending on the bank, chargeback fees can range anywhere from $20 to $100. By Randa Kriss. According to the customer, the product or service purchased was never received or used. Primary Menu. Here are a few examples of chargeback fees by popular payment processing providers: Paypal’s chargeback fee: $20. This means they are 100% preventable. 3. Chargeback reason code 4853 can be used to indicate cases involving hotels or other temporary lodging establishments where a customer claims that the hotel charged an undeserved fee to the cardholder’s bill. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. When the cardholder’s card is swiped or their chip is inserted into your EMV reader. 6. If your company falls into a high-risk industry, it will be harder to find a credit card processor. 2. When the cardholder’s card is swiped or their chip is inserted into your EMV. The chargeback system was designed as a last resort; only to be used in specific situations. When Amazon Pay receives a chargeback claim, we email information to you about the chargeback, including the order number and the amount of the chargeback claim. 1 chargebacks by providing evidence that the charges were separate purchases or that the duplicate charge was already refunded. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). Common reasons for disputes include:Visa Reason Code 13. Here's what you need to know about the chargeback process. Goods/Services Not Received or Only Partially Received. Sunday, November 23, 2014 If your business accepts credit or debit cards, you already know the unfortunate truth – chargebacks happen. 0, the data will be more accurate. Let's take a closer look at Capital One chargebacks and how they might differ from those originating from other issuers. 5% of all monthly transactions), then it signals one. Fraud. Chargeback is particularly useful where the cost of the goods or services is £100 or under as Section 75 doesn't apply. The chargeback reason code provided to you by the card issuer will help you determine both the evidence you’ll need to present and the timeframe you have to submit your response. There are dozens of reasons why cardholders and issuers dispute transactions. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. 1 is an updated version of legacy reason code 74, which was phased out under the Visa Claims Resolution initiative. Too many fines and the retailer may be labeled as “high risk” by credit card companies and even lose credit card processing privileges or be hit with higher chargeback fees and penalties. 4853 – Cardholder Dispute – Credit Not Processed. 1002 - Cardholder disputes billed amount. This code relates to and authorizes a specific sales transaction. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. Sometimes, eBay may determine on their own that a chargeback is invalid and dispute it regardless of the seller’s instructions, but when they do this the dispute fee is waived. On the cardholder’s flank, most chargeback reason codes allow cardholders to file a dispute between 90-120 days from the transaction date. This extra step can be frustrating for Card Members and lead to lost sales. ’ Well, what is it exactly? With Visa CE 3. 6. 54 - Expired Card. 5% savings interest!* Conditions apply. This is a common mistake when processing a reversal. Chargeback Codes (continued) C04 Goods/services returned. 4 chargebacks with evidence that the goods in question are genuine or documentation showing the cardholder has already been refunded. Chargebacks filed with reason code 4850 must be processed either: 120 days. facebook. Before approving a chargeback, issuers need to wait 15 calendar days, beginning from the moment the customer returns an item. When a company notifies you of a chargeback, a reason code is attached to the document. The credit card number used for a sale is not assigned to a valid account or cardholder. This tool is designed to aid in dispute resolution. “It’s a lot tougher with Mastercard because they only use four main codes. Description. You can often start the process within your credit card’s online transaction history. [noun]/* kre • dǝt • kard • dis • pyōōt/. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. Discover is a credit card network and an issuing bank—just like American Express. Discover uses unique codes to explain those reasons to merchants. They help categorize cardholder disputes and determine next steps, and they vary by card network. Mastercard chargeback reason code 4853 is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. The merchant debited a transaction that was supposed to be a credit. Fines exceeding $10,000 can also be levied against businesses where monthly chargeback rates go over a certain number. 65 - Withdrawal limit exceeded: The transaction would exceed the. The Fair Credit Billing Act, which became federal law in the United States in 1974, was created to address consumer concerns about a new financial product: The credit card. 1. El. That said, fees normally range between $20 and $100 per claim. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 3. The credit card networks interpreted the conditions spelled out in the law and created the many reason codes that apply to all the various chargeback scenarios. † Make sure the credit card presented is valid. Feb 10, 2022Chargeback Reason Codes. About 127 million people in the U. 4808: This code can refer to: Account Number Not on File. Time limits, reason codes, fines and fees… are all established types of chargeback rules. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. MasterCard Chargeback Reason Codes: Authorization Issues (Codes 3000 - 3011)Definition, How to Dispute. The primary difference between credit card chargebacks and those involving ACH payments is that the customer has only 90 days from the date of the transaction (or 60 days from receipt of the. 3-D Secure is a customer authentication protocol created for eCommerce. Most commonly the payer is a consumer. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. Unauthorised: Card-Not-Present (CNP) transactions. This can cover unintentional “friendly” fraud, as well as deliberate abuse of the chargeback process. The second is friendly fraud, where a cardholder falsely claims a legitimate charge was unauthorized. What follows is a quick reference guide for all. They can go much higher, though, especially if your business is considered “high risk. If a customer asks to use another form of payment after the Mastercard transaction has been processed, credit from the original. However, took on a new dimension with the arrival of eCommerce. Require customers to enter the credit card security code as part of the online transaction process. 10. Chargebacks occur when a customer disputes a transaction with their credit card issuer, and the funds are returned to the customer. With each chargeback, the customer’s bank specifies a reason code. youtube. Mastercard chargeback reason code 4808 – Required Authorization not Obtained is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. 2. Every credit card company has its own unique set of reason codes, which can get confusing for merchants. The most relevant Mastercard chargeback codes for the majority of merchants can be broken down into four main categories—authorization, cardholder dispute, fraud, and. which are applied to disputes by the banks that issue credit and debit cards under their brands. This can happen if the merchant's name or description is not easily recognizable, or if the transaction amount is significantly different than the expected amount. 5 Visa Fraud Monitoring Program. However, under certain circumstances, you may not be charged the Disputed Chargeback fee. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). That seems unfair, but it makes sense. Updated these Discover Chargeback Codes: RG, RM, U01, U02. While the risk of chargebacks may elevate your financial exposure, processing credit card payments is. This field communicates information about credit card declines post-transaction attempt. Credit Cards. Here's what you need to know about the chargeback process. Reason codes are important to help merchants address recurring. Customer Service Department PO Box 981532. But first, here are the two most common types of consumer chargeback fraud. AT Authorization Noncompliance.